Customer service plays a vital role in your business enhancement. It’s a key indicator for measuring customer loyalty, identifying your unhappy customers, make improvements and increase the revenue. We do not compromise on quality of our services, no matter how big or small a business is.
24/7 Answering Service Solutions Always There When You Need Us
Outbound Calling Services
In times like these when competition is at its peak, one simply does not have time to reach out to customers since the pool is too big. That is where we come in, we will take care of your telephonic needs while you focus on the growth of your business. We provide tracking service for every single call so there is no compromise on quality and customer satisfaction is guaranteed as well.
Reach out with your requirements and we will tailor a campaign for you. Have a one on one session with all of the Customer Relations Officers who will be working on your merchandise. A dedicated account Manager will be assigned to each of our clients who will handle any suggestions and make changes to the campaign according to client’s requirements.
We have expertise in a wide range of outbound call center services, such as:
» Telemarketing services
» Lead generation services
» Appointment setting services
» Database services
» Market intelligence services
» Direct mail follow-up services
Inbound Calling Services
Customer retention is one of the most effective way of increasing your ROI, but customer retention is only possible if good customer experience is ensured while not compromising on quality. Whether it is technical support, customer support, inbound sales, order taking or handling bookings we can assist with any type of inbound services.
With the sudden increase of customers there is bound to be more queries and a lot of incoming calls, whether you are looking for someone to handle the overflow of incoming calls, texts or emails or are simply looking for an affordable solution while not compromising on quality at any cost, we are here for you. Feel free to reach out at any time and one of our specialists will get back to you ASAP.
We have expertise in a wide range of inbound call center services, such as:
» Customer Services
» Consumer Response
» Fault Diagnosis / Technical Support
» Email Management Services
» Event scheduling services
» Help Desk Solutions
» Inbound Sales
» Insurance claims
» Medical Answering Services
» Virtual Receptionist Services
» Warranty registration services
» Website Chat Response
» Online customer support services
» Order entry services
» Payment collection services
» Toll Free Response / Toll Free Services
Customer Support/Tech Support
Success isn’t contingent on customer provided feedback alone but transforming gathered data into lessons which are implemented and constantly improved. We believe in Customer Success rather than Customer Support as we go above and beyond to ensure that your customers are satisfied with your business and their feedback does not go unnoticed. We not only provide you with incomparable customer support but we can help you with all your technical support needs as well. Servixer can provide Customer Support/Tech Support via Live Answering, Live Chat and Emails.
Having the right customer support is crucial for your business growth. With Servixer handling your customer support needs you will always be at peace of mind as we believe customer feedback is the best way to improve your business practices and increase your pool of customers because word of mouth is one of the most effective ways of marketing and business growth.
- 78% of people buy a brand or service due to support interactions.
- 93% of people who felt content with how technical support resolved their issues felt this way because they felt trusted and valued.
- Only 16% of customers have near-perfect resolution experiences