CONVERT MORE CALLS INTO SALES

Keyword & Search Detection

Optimize your business strategy and know how many customers are calling in for a particular service, piece of inventory, or unit.

Call Monitoring

Your customer phone calls are everything…and we make calls better. With Servixer, you will increase the number of calls connecting to your store, do better once they do connect, set more appointments, and sell more cars.

Improve your voice conversation for a greater conversion!

Concentrate on the calls that bring in business

Data-driven evidence that your online and offline marketing efforts generate valuable calls.

Call Transcription Benefits

Phone call conversions:

Usually, each department in a dealership is assigned a unique number on which a call flow is generated, it can be a local phone number or toll-free phone numbers. This is done so that call analytics for each department can be maintained separately so that Google Ads campaigns can be improved with market trends.

Lead Generation

A written record of all inbound and outbound calls will ensure that following up with potential customers is not missed. Alerts and reminders are generated to ensure timely follow-ups.

Verifying Accuracy

In business or financial transactions, it is very useful to mention back to the call transcripts, either to confirm details taken down or to evince that something was said and agreed to. So keeping a record of all inbound calls as well as outbound calls is a key factor in maintaining accuracy and keep a record of potential customers.

Solving Dispute

A properly recorded telephone transcript in many countries is considered acceptable evidence in court. Call recordings of inbound calls are accurate proof of a conversation that has taken place in the past and can be called upon in legal proceedings.

Customer service quality improvement

One way to make sure of an exceptional customer experience is through call transcription. Inbound call recordings and transcriptions help to spot and improve upon client fulfillment. You can easily identify calls where customers are not satisfied by searching for negative keywords and focus on improving their future experience.

Market research

This helps in finding and gathering data. Inbound call recordings help in producing useful insights from customers when organizing market research. Keywords obtained from each call immensely help to improve Google Adwords campaigns to target a specific audience and boost your lead generation and the reports can be tracked from Google Analytics.

Employee training and performance evaluation

Transcribed calls are often used to track employee performance and may assist in training. This helps your team in sharing their conversations efficiently and have written data of the customer’s requirements. Transcriptions may also show which agents are consistently performing well, giving supervisors specific samples of successful calls for training purposes.

Meetings, appointments and interviews

Call transcriptions to help in saving a recorded conversation such as a meeting, interview, or an appointment which is discussed in an inbound or outbound call over a phone call. You will never miss any of these and it will be easier to catch up with the important details whenever needed. This helps you adhere to the quality protocol that qualitative research requires, including credibility, context, and transferability. More accurate records can help you prove a particular outlook, emphasize a specific point, or provide better context for your findings.

Voicemails

Without voicemail to text transcription, a voicemail message can not be checked the way you’ll be able to scroll over a text-based document. Often you cannot clearly understand what someone has said during a voicemail, and you’re forced to endlessly replay the call and learn the way to get voicemail transcriptions. Voicemail transcription is very convenient for business owners and employees who are frequently in meetings or on the go and need to verify voicemail without listening to the entire message. You do not need to worry about shifting to search out names, numbers, and addresses through long voicemails or accidentally deleting a message because it’s all written right before you.

Why You Need Servixer?

Partnering with an expert call transcription company may be a smart choice, especially when you don’t have in-house expertise. Transcription is an upscale skill set – just give some thought to the wages, benefits, and all the overhead costs of an exclusive audio transcription department. Thanks to reliable companies with well-trained personnel and also the right tools for the task, outsourcing the service has become easier. Professional transcription is a vital aspect of work, especially for medical practices, law firms, research organizations, as well as for people doing all types of studies and interviews. If you’re considering transcription services for your organization, here are great advantages you can bear in mind to make your decision much easier.

Features

You save cash

You save even more cash

You have access to skilled staff

Flexibility

Outputs are bound to have superior quality

Timely delivery

Customized delivery

Reliability

Eliminates multi-tasking