Benefits of call transcriptions:

Tell me, has it ever happened to you that you were on call with a customer and you asked him about a few preferences and after the call when you were about to write in the preferences you forgot and you try to rewind in your head if what you remember is right or not ?

Forgetting a piece of information or unable to remember clearly can be frustrating and risky especially if your relationship with the client depends on it. This is where Call transcriptions services come in handy.

Today we will be talking about the benefits of call tracking and call transcribe services. Lets jump right into it.

1. Records of customer calls
2. Scanning and searching the records for key information
3. Using call transcriber for the purpose of training
4. Helps in the learning process
5. Legal benefits of call transcribe
6. Improving accessibility

Records of customer calls:

The record of the call can help you for reference whenever you talk to your client and both of you do not come on the same platform you can look back into the record and see what was the initial agreement by the help of call transcriptions.

Scanning and searching the call transcriptions for key information:

One of the biggest benefit of call transcriptions services is that the representatives of the company can look into their old calls whenever they want and can pin point any key information that they had any confusion.

Using call transcription for the purpose of training:

This is another very cool benefit of call transcriber. The phone call transcriptions can be used in the process of recruitment and training process. All the new hired employees can be given the phone call transcriptions to see the way the representatives of the company talk to their clients. This example script can help them a lot in the learning process and can be used as an example.

Helps in the learning process:

Review your own works helps you understand your strengths and weaknesses and call transcriptions are a great way to do so. The phone call transcriber can help you in underlying your opportunities that you need to explore and the strengths that you already have that you can sue again and the last but not the least you can figure out what you do  not have to do.

Legal benefits:

This is the benefit that any lawyer can swear on. Any situation in which you might have to provide the call transcriptions in court for any purpose either health or security it is great to be already prepared for it. The phone call transcriptions work as a proof for your company about what was said and what was heard and this is how call transcriptions help lawyers a great deal.

Improving accessibility:

Call tracking has many benefits and improving the accessibility is one of them. As the world has changed and living in a modern world we have special places for people with special needs. Through call transcriptions even the people who are head or have problems hearing can get their work done through the text document. So call transcriptions does not only provide accessibility but also provides opportunity.

Tools that can help in call transcriptions:

There are so many different software’s and tools available for transcriptions of different kind, Today we will talk about the best “Call Transcriptions Tools”

The tools we are going to talk about in this section are related to phone call transactions and call recordings and some other business related tasks. These are the best tools for phone call transcriptions that will help in you in getting started.

Fireflies.ai:

As the name suggest it is a told that is powered by artificial intelligence. This is very useful yet very satisfying tool as it has both the feature call tracking as well as call transcription. Once you are done with your call transcription you can mark, edit, leave comments as well as highlight different keywords as well.

Gong:

Another very intelligent platform that helps with call tracking and phone call transcriptions process is GONG. The process of call transcription is automatic so you don’t really have to set up anything all the calls are being tracked and recorded automatically. Gong does most of the work for you as it identifies the key topics for you on its own in the call transcription. It also highlights the important parts of the call and highlights it throughout the call transcriptions.

Wingman:

AI does not seize to amaze the world. It is growing every single day and has helped in all sectors of life. This platform not only does automatic call transcriptions highlights important facts of the phone call and video call transcriptions it also analyzes the results from the transcripts of what the customer expects from you.

Otter:

Another tool another cool benefit. Otter has various advantages that can help your administration group improve backing and all the more viably help clients consistently. Call transcriptions, podcasts transcriptions, video call transcriptions everything in one go. Otter uses real time transcriptions features that helps in adding live captions during calls which is indeed a very innovative feature.

Which is better? AI or Human resources?

How do you choose what works best for you? Before answering that you need to know one thing, what is most important thing when it comes to phone call transcriptions? Now the answer to that comes in three words:

• Accuracy
• Efficiency
• Turnaround time.

So while choosing between AI and Human these are three things that will be the tie-breakers. Now let’s see which is better. Let’s figure out how to find accuracy of any call transcription. Suppose we need to see if the accuracy of a transcript is 99% and the transcription is of 1500 words then that means there is a 1% possibility of blunders per each 1,500 words or around 15 mistakes.

Characteristics of Accurate Call transcriptions:

Clarity plays a gigantic part. Suppose a reader cannot even comprehend what the transcriber has in its text document, spelling mistakes, grammar mistakes, missing the whole point of the conversation because of these blunders the whole purpose of the written documents goes to waste. This will not only confuse the person who is reading the call transcriptions but also the reviewers. Now coming to the question that arose if we really need a human resource to do all this or an AI can do this is a better way? As we have made it clear that accuracy is the turning point for you to choose between AI and human now let’s dive in.

AI:

AI works on speech recognition software’s that helps in changing the audio files into text files. There are many tools that help you do that which we have already discussed above. AI has evolved a great deal and a great example of this would be YouTube. If we do compare both the call transcription services are automatic in these AI driven tools which are automatics and they save a lot of money but they are not they do lack in the section of accuracy.

Human Resource:

In a comparison to AI and Human resource, Humans always take a step forward when it comes to accuracy. Humans have a better grip in different accents, legal sectors and also health care sector. The difference between AI vs Human would be time and money. Real time call transcription is not possible by humans but accuracy can be achieved.