With the upsurge of online video, it’s shocking there aren’t more discussions on the advantages of transcription or call tracking. The majority of people have seen captions or subtitles on television shows or movies, or at least know what they are. What they may not know, is that the initial act of turning audio into text is termed transcription or call tracking. Transcription has been with us for an extended time. Imagine the poet of ages ago, Shakespeare or Byron, pacing and dictating new work to some modest amanuensis. This is the same notion as transcription. Telephones are the life force of business except for recording phone calls in today’s techno-savvy world. Several businesses are made or cracked in an individual phone call. Due to this, it is immensely crucial to record and transcribe inbound calls.
The text from a business transcription can be used as a source, to share ideas, exhibit corporate transparency, and even keep you safe from legal action. Business transcripts are full written records of discussion, transactions, and projects. Here are some popular use cases for transcription in businesses:
Meetings; The minutes of every day or annual general meeting can skip important data and be misinterpreted. Full-text transcripts of meetings make sure that the whole context of what was discussed is offered.
Focus Group Discussions; Record audio or video interviews and discussions with your focus group and use the text copy later to feature video captions or for reference.
Interviews; Whether you’re producing a promotional video out of interviews or sharing conversations with internal stakeholders, you’ll be able to add a text copy to your database or use it as a guide. Whether the interview is conducted on a call received on a phone number via an inbound phone call or an outbound call a record of it can be maintained.
Stakeholder communications; Share important details with stakeholders through reports built on your text copy of an audio recording.
Customer Service Calls; Call centers and BPOs, for instance, must keep a high volume of records for their daily customer service or inbound calls. Usually for customer service calls contact centers have a unique number and that phone number is given to customers for any queries.
Internal Videos; Transcripts help in producing internal video content for human resources or corporate communications via post-production transcripts and subtitles/captions.
External Communications; As transcripts function as a source, your text copy may be used as a premise to provide public-facing materials. Excerpts can be attached to emails, invoices, and other documentation needs.
Marketing; Transcripts help increase search engine optimization (SEO) ranking and may be used for repurposing into more marketing material, while subtitles improve video watch time and boost your Youtube view count. The keywords extracted from phone calls can be used in Google Adwords and the benefit of that can be easily tracked with Google Analytics.
Businesses and Transcription:
Transcription Services for marketing research; It is critical for marketing research firms to form and access detailed accounts of focus groups and in-depth interviews. Video and sound recording is great, but it’s slow to sift through. Access to reliable human transcription services that obtain small details, contextually understand ‘meaning’, and accurately distinguish between multiple speakers is vital to the industry. When trying to find transcription services for marketing research, you should place a premium on accuracy, contextual understanding, data security, and fast turnarounds. You can also create transcription partnerships, so as to make sure you’re always delivered the outcomes you would like.
Legal Transcription Services; The legal industry generates lots of records through depositions, interviews, and discovery. it’s critical for both record-keeping, in-court evidence, and review to come up with an outsized volume of high-quality and timestamped transcripts. Under certain circumstances, third-party legal transcriptions are a need. Confidentiality, accuracy, and due-diligence are of paramount concern. it’s important to search out transcription partners that may guarantee proofreading and access to transcribers with legal experience so as to induce high-quality legal transcripts.
Transcription Services for Academics; Academics and students take lots of notes. Sometimes making a recording is the neatest thing to try and do. For review purposes, academics can enjoy the summary and note options available from human transcription services. If every detail is required, academic transcription services provide a solution thereto similarly.
Corporate and HR Transcription Services; Meetings generate notes. Transcription services enable detailed record-keeping and also the creation of overview summaries to update senior management. Transcription services for HR can ensure important meetings, like disciplinary hearings, go smoothly, which may also help protect a company’s reputation. Trained live notetakers can even be hired to record meetings as they happen that may help HR departments maintain a level of professionalism and efficiency.
Transcription Services for TV and Film; The television and industry need transcription services for both subtitles and closed captioning, together with time-coded post-production scripts. Quality, detail, and always-available services allow post-production teams to assess scenes on the go, without having to observe every second. Quality services are a necessity to subtitles and closed captioning. Captions online make content more attainable, increase engagement, and boost SEO.
Transcription for Car Dealerships;
For most people buying a car (especially a brand new car) is the second costliest form of purchase they’ll make in their lives (buying a home is usually the foremost expensive). Going about buying a car means some big decisions, decisions that buyers should be knowledgeable about before they take the jump. Even if you’re buying a second-hand car, which can likely cost significantly less, familiarizing yourself with the process will help you get the most for your money and avoid being taken advantage of by the seller. For a car dealership, this not only saves your business time and resources, but it can even provide new services that might never have been cost-justified if using real people; it can assist in handling high call volumes; and enables customers to handle their own simple operations over the phone, like track shipping, verify a specific account or billing information, sales, customer complaints or make reservations. In order to make sure your organization’s recorded materials are readable, searchable, and simply accessible to key stakeholders, you’ll want to think about bringing on an expert transcription service to handle the timely, accurate transcriptions of those materials as-needed. Needless to say it’s very important that data is unified and sustained for future reference. Clear, to the point, and orderly, a professional transcription service can manage daily scheduled meetings, conference calls, inbound phone calls and presentations to make sure you and your team always have a verbatim text version of these key events within hours of their completion.
Today’s car-buying journey begins online. Find the specifications you need to lead customers from your marketing campaigns to your showroom.
Calls to a dealership are packed with useful information. Detect research trends by default – what are your prospects’ questions? What key phrases appear? Is the caller a potential buyer or just a returning customer? We provide you with all this useful information and more.
Phone call conversions: Usually each department in a dealership is assigned a unique number on which a call flow is generated, it can be a local phone number or toll-free phone numbers. This is done so that call analytics for each department can be maintained separately so that Google Ads campaigns can be improved with market trends.
Lead Generation: A written record of all inbound and outbound calls will ensure that following up with potential customers is not missed. Alerts and reminders are generated to ensure timely follow-ups.
Verifying Accuracy: In business or financial transactions, it is very useful to mention back to the call transcripts, either to confirm details taken down or to evince that something was said and agreed to. So keeping a record of all inbound calls as well as outbound calls is a key factor in maintaining accuracy and keep a record of potential customers.
Solving Dispute: A properly recorded telephone transcript in many countries is considered acceptable evidence in court. Call recordings of inbound calls are accurate proof of a conversation that has taken place in the past and can be called upon in legal proceedings.
Customer service quality improvement: The customer experience is very important to the success of any company or business, now more than it ever was. One way to make sure of an exceptional customer experience is through call transcription. Inbound call recordings and transcriptions help to spot and improve upon client fulfillment. You can easily identify calls where customers are not satisfied by searching for negative keywords and focus on improving their future experience.
Market research: This helps in finding and gathering data. Inbound call recordings help in producing useful insights from customers when organizing market research. Keywords obtained from each call immensely help to improve Google Adwords campaigns to target a specific audience and boost your lead generation and the reports can be tracked from Google Analytics. First-time customers are more likely to call the local phone number enlisted online as the journey of buying a car mostly begins online and it is a result of marketing efforts via an online source such as Google Ads or social media.
Employee training and performance evaluation: Transcribed calls are often used to track employee performance and may assist training systems. This helps your team in sharing their conversations efficiently and have written data of the customer’s requirements. Transcriptions may also show which agents are consistently performing well, giving supervisors specific samples of successful calls for training purposes. And transcriptions are vital to making sure agent script compliance and mitigating the danger of litigation, or settling minor disputes with customers.
Meetings, appointments and interviews: Call transcriptions to help in saving a recorded conversation such as a meeting, interview or an appointment which is discussed in an inbound or outbound call over a phone call. You will never miss any of these and it will be easier to catch up with the important details whenever needed. When you record and make a transcription of an interview, you’re not at the mercy of your memory and handwriting (or typing speed). With a transcription at hand, you’ve got a perfect recollection of the interview questions and answers. This helps you adhere to the quality protocol that qualitative research requires, including credibility, context, and transferability. A written transcription allows you to quote the interviewee to the point, and even cut-and-paste specific parts into other documents. More accurate records can help you prove a particular outlook, emphasize a specific point, or provide better context for your findings. An interview transcription can even help you notice information gaps so you’ll be able to conduct follow-up research.
Voicemails; Sometimes voicemails may feel more like a hassle than a useful tool; whenever you’re taking note of voicemail, you’re awaiting the very end. Without voicemail to text transcription, a voicemail message can not be checked the way you’ll be able to scroll over a text-based document. Often you cannot clearly understand what someone has said during a voicemail, and you’re forced to endlessly replay the call and learn the way to get voicemail transcriptions. Voicemail transcription is very convenient for business owners and employees who are frequently in meetings or on the go and need to verify voicemail without listening to the entire message. You can make urgent calls from requests/telemarketers, and everyone in between, along with your voicemail transcript. You do not need to worry about shifting to search out names, numbers, and addresses through long voicemails or accidentally deleting a message because it’s all written right before you.
Why You Need Servixer:
Partnering with an expert call tracking & transcription company may be a smart choice, especially when you don’t have in-house expertise. Transcription is an upscale skill set – just give some thought to the wages, benefits, and all the overhead costs of an exclusive audio transcription department. Thanks to reliable companies with well-trained personnel and also the right tools for the task, outsourcing the service has become easier. Professional transcription is a vital aspect of work, especially for medical practices, law firms, research organizations, as well as for people doing all types of studies and interviews. If you’re considering transcription services for your organization, here are great advantages you can bear in mind to make your decision much easier:
You save cash – Employing full-time transcription staff in home is way more costly than finding a reputable company to outsource transcription to. you’ll need to pay for wages, benefits, overtime, equipment, and even training, as compared to simply paying for the service.
You save even more cash – For businesses that have a steady flow of calls needed to be transcribed or analyzed we design a special pricing plan which is way below the market price.
You have access to skilled staff – Servixer only employs well trained and experienced transcribers who know all there is to know about transcription, preventing inaccuracies and delays in delivery.
Flexibility – We’ve got specialists for each field, including automotive transcription, medical transcription, legal transcription, etc.
Outsourcing frees up your workers for other more important admin work – You’ll be able to use your staff for what they know best, rather than forcing transcription work on them.
Outputs are bound to have superior quality – Thanks to well-developed techniques and access to the proper tools and expertise, along with unrivaled professional transcribers, Servixer can provide you with 100% accurate transcriptions.
Timely delivery – Expert project managers are appointed to your project, making sure of timely delivery of finished product, within the exact format and style you specified.
Customized delivery – Reports may be customized per your requirements and preferences.
Reliability – Well-trained ears for listening and eyes for proof-reading transcripts are at your service. We’ve got a full quality control department to ensure your transcriptions are fully accurate.
Eliminates multi-tasking – Your in-house staff can concentrate on their jobs rather than the added burden of transcribing data. Transcription demands full concentration to ensure accuracy, which is why it’s necessary to have someone who can give special attention to the service.